Privacy Policy for Akna Bus

Effective Date: April 17, 2025

Akna Bus ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our services, including through our website, mobile applications, and in-person services.

1. Information We Collect

We may collect the following categories of information:

a. Personal Information

  • Name, phone number, email address

  • Identification details (if required for ticketing)

  • Payment information (processed through secure third-party payment gateways)

b. Trip Information

  • Departure and arrival locations

  • Dates and times of travel

  • Seat preferences and booking history

c. Device and Usage Data

  • IP address

  • Device type, browser type

  • Location data (with consent)

  • Interaction logs with our website or mobile app

2. How We Use Your Information

We use your information to:

  • Process and manage bookings

  • Provide customer support

  • Improve our services and user experience

  • Send important travel updates or marketing communications (opt-in only)

  • Ensure compliance with legal requirements and our terms of service

3. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Service providers (e.g., payment processors, customer support platforms)

  • Law enforcement or legal authorities when required by law

  • Partners for operational purposes (e.g., connecting bus operators)

4. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

5. Your Rights

You have the right to:

  • Access, update, or delete your personal data

  • Object to or restrict certain processing

  • Withdraw consent (where applicable)

To exercise these rights, contact us at bala@aknabus.com.

6. Data Security

We implement appropriate technical and organizational measures to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our website and apps may use cookies and similar technologies to:

  • Remember your preferences

  • Analyze traffic and performance

  • Enhance security

You can manage cookie settings in your browser or app preferences.

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from minors without verifiable parental consent.

9. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the "Effective Date" at the top and notify you of significant changes where required.

10. Contact Us

If you have any questions about this policy or our privacy practices, please contact:

Akna Bus
Email: bala@aknabus.com
Phone: 416 505 0612
Address: 5 Scranton Road, Scarborough, ON

Let me know if you'd like this in a downloadable format (like PDF or DOCX), or if you'd like help with your Terms of Service as well.